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Our Philosophy
TOPS Property Services is an estate agency built on the
values of professionalism, care and honesty, sincerely
felt by the Directors, Roger Lake, Bryan Baxter and Bill
Linton, and Chairman Peter Colby. These core guiding principles
together with an ethos of supporting other local businesses
wherever possible are the underlying philosophies that
have helped TOPS become Norwich's leading estate agency
and property services company. The same principles will
help in its expansion into other parts of Norfolk and
over the border into North Suffolk
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Stability
Trust and respect are watchwords of TOPS business and
we work hard to achieve the results that our customers
are seeking.
Independently owned by local people, the TOPS team have
ensured that their prime focus is to provide quality estate
agency services to customers in the area. Our aim is always
to make a customer's home move as smooth and hassle-free
as possible. Into the future we will enhance the range
and effectiveness of the service we provide in an effort
to help our customer's sale process run even more smoothly.
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Customer Care
At TOPS we care about the opinions of our customers,
and we welcome their comments. We strive to be professional
and honourable in our dealings and are pleased with the
complements that we regularly receive.
We send questionnaires to each one of our vendors and
purchasers following the completion of their sale. In
addition TOPS subscribes to the Ombudsman for Estate Agents
Scheme which offers an independent arbitration service
for dealing with any disappointments or disputes that
arise during the buying and selling process.
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Staff Training
TOPS operates a policy of regular industry training and
aims for continuous improvement in its level of customer
service. Internal and external training courses are used
to enhance team members' understanding of the industry
and improve their delivery of "best practice".
All sales team members attend regular training days,
and company representatives attend national events to
learn new skills and extend TOPS use of the latest technological
improvements.
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National Coverage
TOPS is the selected member for Norwich of the 760 branch
Home Sale Network, a national network of the best local
estate agents which connects buyers and sellers with the
widest choice of properties throughout the U.K. On average
the network sells a home every two minutes.
In addition TOPS is the selected local member of the
700 branch Guild of Professional Estate Agents which provides
further extended customer referral network of outlets.
A high proportion is around London and the South East
of England, together with an office at 121 Park Lane,
Mayfair and further branches overseas in Spain, France,
Cyprus, South Africa and New Zealand..
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Personal Service
TOPS success has been built upon the combination of personal
service and technological support. Our staff are experienced,
personable and committed to providing a level of personal
service that will aid marketing and communication with
customers. Our branches are all computer linked so that
customers can phone or visit any of our offices to find
out about any home that we are selling. Our electronic
mailing list has thousands of potential buyers registered
and we communicate with these regularly by 'phone, by
e-mail, by mobile 'phone text messaging and by post with
any property that we feel might be of interest to them.
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